GENERAL
Q: Why should I register as a customer during checkout?
       A: This allows us to send purchase and shipment confirmations, as well as any updates or changes regarding your purchase.

Q: Do you allow local pickup?
      A: We only allow will-call/ pickup with advance notice. For will-call orders please contact us first and remember we only accept CASH PAYMENT.

Q: What are your business hours?
      A: Monday - Friday 10am- 6pm PST

PAYMENT/ REFUND RELATED
 
Q: What type(s) of payment do you take?
       A: We accept major credit cards (VISA, Mastercard, American Express, Discover), PayPal, Checks and Purchase Orders.

Q: Do you accept credit card payment for international orders?
       A: At this time we can only accept Paypal payments for international orders.

Q: How do I know my purchase was completed successfully?
       A: You will receive an order confirmation number (confirmation will also be sent to the email provided at checkout).

SHIPPING RELATED

Q: How do I know whether the item(s) I purchased has shipped?
       A:  Registered Customers: An email will be sent with the shipment tracking number.
             Anonymous Customers: Check status by entering in your purchase confirmation number on the "Service" page.

Q: Do you ship internationally?
       A: Yes, we ship worldwide.

Q: What happened to the FREE SHIPPING that was advertised? 
      A:  Unfortunately, the "Free Shipping" promotion was a limited time offer (4/'09-5/'09).
 
Q: What happens if the item I purchased is no longer available? Why does it show as "In Stock" on your site?
      A: You will receive a full refund for the amount of the purchase. Unfortunately, the inventory count is not updated in real-time, recent purchases may affect the availability of items.

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